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Customer Support - Captioning Agent

Job Description

Are you ready to make a difference in people's lives?


Do you enjoy having a true and impactful purpose?


If you said "YES", then it's time for you to join our team!


For immediate consideration, we invite you to apply online at: https://captioncall.com/careers/captioning-agent


CaptionCall is looking for Super Heroes - Captioning Agents - Captioning Agents offer world class customer service by providing verbally accurate captioning for phone calls. Our Captioning Agents truly are Super Heroes to our customers with hearing loss and give them the ability to communicate with the world!


Our Mission is to help people with hearing loss stay socially connected for a happier and healthier life.


We offer a surprisingly uncommon working environment with no sales, no inbound or outbound calls, paid training, and competitive benefits.


We strive to provide a fun, friendly, casual and low stress environment with multiple schedule options to accommodate to your specific needs.


Still unsure but curious about what it is that we do? Please visit: https://www.youtube.com/watch?v=sZAWtbzOqtw&t=21s



Company Description
Imagine life without the telephone. Millions of people in the United States have trouble hearing on the phone due to hearing loss. This is a real, everyday barrier. Thanks to CaptionCall, people who are hard-of hearing are able to read what a caller is saying when they are on the phone. We need Captioning Agents to help provide this important service. We are looking for bright, efficient, and energetic individuals who learn fast and have basic computer and typing skills. Speed, accuracy, and confidentiality are vital in this position to meet our goal to provide CaptionCall users the best experience possible on the phone. As part of the CaptionCall team, you are the crucial component in the process that improves the quality of life for people who have trouble hearing on the phone.
Summary
CaptionCall performs captioning communication services that are regulated by the Federal Communications Commission. These regulations include requirements on answer times, prohibit hang-up, mandate absolute confidentiality and limit call transfers to current FCC Regulations. Calls cannot be recorded and therefore there are no transcriptions of calls. All call content must be kept strictly confidential.
Essential Duties and Responsibilities
oProvide excellent customer service by dictating/captioning a variety of conversational topics verbatim
oMaintain a high level of dictation speed and accuracy
oMaintain strict consumer confidentiality
oComplete other duties and projects as assigned
Knowledge/Skills/Abilities Required
oMust be able to pass entry level dictation and typing assessments
oPossess basic computer skills including knowledge of MS Windows
oKnowledge of English language structure and content, including the meaning and spelling of words, rules of composition, and grammar
oAbility to communicate effectively through reading, writing, speaking and listening
oAbility to hear and speak clearly in order to effectively dictate
oAbility to correct and edit text on a computer
Experience/Education/Certifications
oHigh school diploma or equivalent, or call center experience
Other General Requirements/Additional Notes
oMust be 18 years or older
oPunctual and reliable attendance
oAbility to work various shift assignments as influenced by customer demand
oProvide excellent customer service by captioning exactly what is being said without any variation
oAbility to sit and/or stand at a desk and work with a computer for extended periods of time
oAbility to concentrate for extended periods of time and complete full calls
oAbility to work and focus in an environment with noise and other distractions.Ability to work productively during calls on a wide range of subjects, including emergency situations
oPositive attitude, team player, good interpersonal communication skills and able to work across company departments
CaptionCall , because life is calling.Equal Employment Opportunity:CaptionCall is an Equal Opportunity, Affirmative Action Employer



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